Refund and Returns Policy

Refunds and Returns Policy for Minalid

Effective Date: November 10, 2024

At Minalid, we aim to provide our customers with high-quality generic perfumes that bring satisfaction and value. We understand that sometimes you may need to return a product, so we’ve created this policy to make the process as smooth and transparent as possible. Please read the details below to understand how our returns and refunds process works, the conditions for eligibility, and how to contact us if you need further assistance.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

Product Condition: The product must be unused, unopened, and in its original packaging. Perfumes that have been opened, used, or damaged after delivery are not eligible for returns.
Timeframe: Returns must be requested within 3 days of receiving your product. Unfortunately, we cannot accept returns outside of this period.
Proof of Purchase: A valid proof of purchase (such as an order confirmation email or receipt) must be provided when initiating a return.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons:

Opened or used perfumes
Products not in their original packaging

Please ensure that your item meets all return eligibility criteria before initiating a return.

3. How to Initiate a Return

If you meet the eligibility requirements above and wish to initiate a return, please follow these steps:

Contact Customer Support: Email us at [email protected] with your order number, a description of the product you wish to return, and the reason for the return.
Return Authorization: After receiving your request, our team will review the details and confirm if your return is eligible. If approved, we will send you a return authorization and detailed instructions on how to ship the item back to us.
Shipping: You will be responsible for covering the return shipping costs unless the return is due to a product defect or error on our part. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

4. Refund Process and Timeframe

Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements. If the return is approved:

Refund Approval: We will notify you via email regarding the approval status of your refund.
Refund Issuance: Once approved, the refund will be processed, and the amount will be credited back to your original payment method.
Processing Time: Refunds may take up to 10 business days to appear in your account, depending on your bank or payment provider.

Please note that original shipping costs are non-refundable unless the return is due to a product defect or our error.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange a product, please follow the return process for a refund and place a new order for the desired item.

6. Damaged or Defective Products

If you receive a damaged or defective product, please reach out to us at [email protected] within 24 hours of receiving your order. Include your order number, a description of the issue, and photographs of the damaged product if possible. We will work with you to resolve the issue, which may include a replacement or full refund depending on the circumstances.

7. Contact Information for Customer Support

If you have any questions, concerns, or need further assistance with the returns and refunds process, please feel free to contact our customer support team:

Minalid
بريد إلكتروني: [email protected]
Address: Res Nassim Al Bahr 1, Temara

8. Important Notes

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Lost Returns: We recommend using a trackable shipping method for all returns. We are not responsible for lost or undelivered returns.
Final Sale Items: Please note that certain promotional items or final sale products may not be eligible for return.

By purchasing from minalid.com, you agree to our Refunds and Returns Policy as outlined above. We thank you for your understanding and cooperation and are committed to making your experience with Minalid a positive one.